Founder and Chief Executive Officer
Ron has more than 30 years of experience in emergency medicine administration and practice management. He believes the cornerstone of our success is the commitment to quality patient care and professionalism. Ron has constructed an exceptionally strong leadership team to collaborate with hospital clients on key decisions. Ron and his team have provided high quality care to low and mid-volume emergency rooms across the country since 2001. Rons experience extends to Hospitalist medicine where he has been involved with hospitalist practice management for over 15 years in, at the onset of hospitalist care in rural and suburban hospitals. Rons primary company objective is to provide our clients and physicians with immediate attention and prompt responses to issues.
Chief Operating Officer
Shonda has been with HCC since its inception in 2001 and has been a key player in the companys growth and success. Her 15 years of experience in Emergency Department and Hospitalist program management have focused on rural and suburban facilities, including critical access hospitals. Her main goal is working with each client to assess specific needs and to define and coordinate the operational support allocated to that hospital. Shonda oversees all operational departments including recruiting, credentialing, and scheduling and is in constant communication with internal teams and hospital administration to ensure operational synchronization. Shonda continues to function as a site manager for a number of HCC facilities.
Chief Medical Officer
Dr. David Ficklen obtained his Doctorate of Medicine from the University of Texas Medical Branch in Galveston and completed a residency in Internal Medicine at Wake Forest University. Dr. Ficklen has 15 years of practice experience in hospital and clinic settings. He served as Chief Medical Officer of a Texas Hospital where he developed a strong interest in developing case management programs. Additionally, Dr. Ficklen served as an Associate and Assistant Professor of Health at Sam Houston State University where he discovered a passion for educating. In 2011, Dr. Ficklen started Case Management Innovations and has been dedicated to supporting smaller, rural hospitals in the areas of case management and utilization management. Dr. Ficklens experience as a practitioner, consultant, administrator and educator brings a unique perspective to our company.
Vice President of Business Development
Alicia has over 18 years of healthcare experience and has proven success partnering with healthcare executives to develop facility-specific programs. Her broad experience with healthcare systems, healthcare management groups, and group purchasing organizations is fundamental in our customized program initiatives. Additionally, she has extensive experience working with suburban and rural facilities, specifically over 12 years with rural facilities.
Vice President of Client Relations
Valerie is well-versed in all national and state credentialing requirements. In her 5 years experience with HCC, she has been fundamental in implementing current operational policies and procedures. Valeries intimate knowledge of industry standards combined with a hands-on approach to management always produces physicians who are qualified to each hospitals specific standards. Fluent in all aspects of Operations, Valerie is HCC’s go-to resource for scheduling and credentialing training issues. Valerie is a site manager for a number of HCC facilities.
Vice President of Physician Relations
Born and raised in Dallas, Texas. With 7 years of industry experience, Heather is well-versed in all national and state credentialing requirements. She has been fundamental in developing and implementing current policies and procedures.